Data protection

Data protection

We are very committed to the protection and the safety of your personal data. Please read the following explanation of how we treat your personal data (gathering, processing, transmitting and using) carefully.

The data protection provisions become effective when you visit our website, make a reservation and register for our newsletter. When making a reservation or registering for our newsletter you consent at the same time – in addition to the General Terms and Conditions - to the terms stated herein.

We use your personal data for the following objectives: In order to provide the services desired by you, such as e.g. reservations or participation in prize-winning games. In order to fulfil our obligations from possible contracts concluded between you and ourselves, such as e.g. room reservations. In order to enable you to participate in interactive offers, provided that you desire this, and to inform about changes to our performances, provided that you desire this as well.

1. Collection, processing and use of personal data

You are not required to provide any personal information when visiting the website In this case, only access data without reference to a specific person are saved. The data are used exclusively to improve the services offered on the website of the ACHAT Hotel- und Immobilienbetriebsgesellschaft mbH and do not enable to draw any inferences as to you personally.

Personal data are only collected if you make use of the online reservation service or register for the newsletter and thus voluntarily provide the data.

1.1. Reservation system

In order to be able to offer an online reservation system, we have to resort to the services of a service provider. Any online reservation made using this system is carried out on the website of our service provider. This provider is:

TourOnline AG
Borsigstraße 26
D-73249 Wernau

You do not have to submit personal data if you only wish to check the availability of rooms. The submission of personal data is only required if you want to carry out a binding reservation. ACHAT Hotel- und Immobilienbetriebsgesellschaft mbH does not store any data in this connection. These data are only collected by our service provider,TourOnline AG, to the extent described below and are held available for retrieval by ACHAT Hotel- und Immobilienbetriebsgesellschaft mbH:

  • surname,
  • address,
  • billing address,
  • email address,
  • other contact details such as phone numbers,
  • data about the means of payment - in particular the credit card number and information about the validity of the credit card.

Credit card details are stored only to secure the reservation, to make an advance payment or to cancel a reservation.

The above data are only transmitted to third parties for the purpose of billing the credit card company. The data are not transmitted in any other way, exceptwhere certain services are being performed as part of your stay (acquisition of certain services),

  • for the purpose of a necessary communication between the travel agency, travel operator and hotel as part of the processing of the reservation,
  • in accordance with a legally binding instruction,
  • in the case of a legal dispute with TourOnline AG,
  • if the hotel or TourOnline AG is sold to a third party.

The processing and use of your data by TourOnline AG is limited to the cases listed below; any processing or use beyond these cases is excluded:

  • storage of your reservations,
  • confirmation of your reservation, using the entered contact data,
  • keeping the data available for queries.

Delete your personal data

If you wish, we will delete your personal data collected in our system DIRS21 as soon as the arrival date indicated by the booking is reached. This service is free of charge, if necessary, please contact or our customer hotline at 07153-925050. You will then receive confirmation of the deletion of your data

2. Use of cookies

Cookies are used on various websites of the domain to render your visit to the website more attractive and to enable the use of certain functions. With every access on our page we store the following information about your computer: The IP address of your computer, the inquiry of your browser, as well as the time of this inquiry. In addition, the status and the transferred data quantity are registered within the framework of this inquiry. The IP address of your computer is stored in this case only for the time of your use of the website and, following this, stored in abbreviated anonymized form (cf. Point 3). The remaining data is stored for a limited period. We employ this data for the operation of our website, in particular to determine and eliminate errors in the website, in order to determine the capacity utilisation of the website and to carry out adaptations or improvements.
Under certain circumstances we additionally store information about your use of our website through the utilisation of so-called browser cookies. These are small text files which are stored on your data storage medium and which store certain settings and data for exchange with our system via your browser. A cookie generally includes the name of the domain from which the cookie data was sent, as well as information about the age of the cookie and an alphanumeric identification character. Cookies enable our systems to identify the device of the user and to make possible presettings immediately available. As soon as a user accesses the platform, a cookie is sent to the hard disk of the computer of the respective user. Cookies help us to improve our website and enable us to offer you a better service and a service tailored more to you. They enable us to identify your computer again if you return to our website and through that:
•    To store information about your preferred activities on the website and thus to align our website to your individual interest. This includes e.g. advertising which corresponds to your personal interests;
•    To accelerate the speed of the handling of your inquiries;
In the cookies employed by us, only the above described data items about your use of the website are stored. This is not implemented through an assignment to you in person, rather through assignment of an identification number to the cookie ("Cookie-ID"). Any collating of the Cookie-ID with your name, your IP address or with similar data which would enable an assignment of the cookie to you is not implemented. Of course it is left up to you whether you suppress the employment of browser cookies. You can find out below how this works.
Our website employs so-called tracking technologies (see also Point 3 relating to Google Analytics). We use these technologies in order to structure the Internet offer more interesting to you. This technology enables us to address with advertising on the websites of our partners those Internet users who were already interested in our website. The overlay of these advertising resources on the pages of our partners is implemented on the basis of a cookie technology and an analysis of the previous utilisation characteristic behaviour. This analysis is implemented under a pseudonym and no use profile with your personal data is collated. If you do not agree with the generation of use profiles, you can suppress this by means of a message to us. A special Opt-out-Cookie on your computer, which must be stored permanently, is then filed. If you delete this cookie, or if it is deleted automatically as a result of browser settings, you must install this cookie again in case of a renewed visit to our page.
If you should not desire any utilisation of browser cookies, you can adjust your browser so that a storage of cookies is not accepted. Please note that in this case you can use our website to a limited extent only or possibly not at all. However, if you wish to accept only our cookies and not the cookies of our service provider and partner, you can select the setting in your browser "Block cookies of third-party providers".

3. Use of Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses "cookies", text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookies about your use of this website is generally transferred to a server of Google in the USA and stored there. In case of the activation of the IP anonymization on this web page, however, your IP address is abbreviated beforehand by Google within the member states of the European Union or in other signatory states of the Agreement concerning the European Commercial Region. In exceptional cases only, the full IP address is transferred to a server of Google in the USA and abbreviated there. The IP anonymization is active on this website. As instructed by the operator of this website, Google uses these information items in order to evaluate your use of the website, to compile reports about the website activities and to provide further services associated with the website use and the Internet use with respect to the website operator. The IP address sent by your browser within the framework of Google Analytics is not collated with other data of Google. You can prevent the storage of the cookies by means of a corresponding setting of your browser software; however, we point out to you that, in this case, it is possible that not all functions of this website will be capable of being used fully-comprehensively. You can additionally prevent the registration through the cookie of the data generated with, and related to, your use of the website (incl. your IP address) to Google, as well as the processing of this data by Google, where you download and install the browser plug-in available at the following link:
Alternatively to the browser add-on, or within browsers on mobile devices, please click on this Link in order to prevent the acquisition by Google Analytics in future within this website (the Opt-Out functions only in the browser and only for this domain). An Opt-Out cookie is filed in this case on your device. If you delete your cookies in this browser, you must click on this link again.

4. Right of information

In accordance with the German Federal Data Protection Act (Bundesdatenschutzgesetz) you are entitled to obtain free of charge information about your stored data as well as, where appropriate, to request the correction, blocking or deletion of this information.

5. Your contact for data protection

If you have any question about the collection, processing or use of your personal data, or in the event of a request for information, correction, blocking or deletion of data, or for the purpose of revoking any consent given in connection with the registration for our newsletter, please contact:

ACHAT Hotel- und Immobilienbetriebsgesellschaft mbH
Harrlachweg 5
68163 Mannheim, Germany
Tel.: +49-(0) 621 4807-0
Fax: +49-(0) 621 4807-99

A sympathetic company on growth course.


The ACHAT Group owns 35 hotels in the Comfort Class, First Class and upscale First Class segment and, since 2017, in the Premium Budget segment, in Germany, Austria (Salzburg) and Hungary (Budapest) in 4 strong brands

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